Customer Service Quiz
Choose the best answer to each question. Select the letter for your answer then click submit. A check mark will appear next to any incorrect answers, so you can try again.
a. rush to the door to greet them b. shout “hello” no matter how far you are from the door c. give the customer a moment to acclimate, then greet them in a normal tone of voice Select Here a b c
a. just do what you did 10 years ago b. think about the shopping needs and expectations of your customers c. arrange them to suit your kid’s Little League schedule Select Here a b c
a. call the customer in advance of the due date with apologies and options b. just wait and hope the customer doesn’t show up until the job is done c. close the shop and leave town Select Here a b c
a. tell every customer so they will know why you are grouchy b. take an aspirin and do your best to be pleasant with customers c. lie down on the floor of the shop until you feel better Select Here a b c
a. say “that is a really stupid question.” b. say “this is one of life’s most mysterious questions, grasshopper” c. say “it varies a lot because there are lots of choices--tell me something about what you want to have framed, and I will give you a ballpark figure.” Select Here a b c
a. close your eyes, cover your ears, and chant “la, la, la, la, la.” b. listen carefully, then offer solutions c. call them big, lying liars Select Here a b c
a. don’t make a bit of difference to customers b. are annoying to customers c. help develop goodwill, customer loyalty, and positive word-of-mouth Select Here a b c
a. need to have the salesperson make all the decisions b. are looking for expertise, unusual design options, good customer service, and an overall pleasant shopping experience. c. are just too lazy to do their own framing Select Here a b c
a. don’t leave her side for a minute b. let her browse but hover nearby making comments about what she is looking at c. let her browse, checking occasionally to ask if she has any questions Select Here a b c
a. roll your eyes and stamp your foot impatiently to hurry things up b. continue to explain the pros and cons of the various choices under consideration c. pressure them to choose what you like Select Here a b c
How well did you do? 8-10 correct: Almost an expert 6-7 correct: Well done 0-5 correct: Keep studying
